Omnichannel service

Conversations stay accessible to the people moving work forward

Bring Chat and WhatsApp into a shared inbox. Continue every conversation with its history and next steps at hand.

Omnichannel service

Conversation path

Receive, organize and forward

The team can see demand before deciding the next step.

Channels displayed depend on valid organization integration and configuration.

Configured channels

The experience depends on the connections enabled for each organization.

Follow conversations on a surface focused on the team's daily work.

Organization-configured instances connect conversations to the operational environment.

Use the conversation as input for tasks and follow-up, according to the process defined by the team.

Conscious configuration

Talk to the team about the current environment and requirements for connecting each channel.