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Service solution

The conversation doesn't end when it needs to turn into work

Use Chat and WhatsApp configured via Evolution as input to an operation that preserves context and defines next actions.

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Demonstration screenshot of the product configuration with fictional data.
Product example using illustrative data.
Operational scenario

From message to responsible routing

Organize what has arrived and make it clear what should happen next.

Before

Conversations, context, and routing are distributed across channels and handoffs.

With the configured flow

The conversation enters through the configured channel, finds context, and moves to the owner and related work.

People involved
Customer team · Operations · work owners
Modules in the flow
Omniaseo Chat · Evolution API · Flow · Projects
How to follow up
Connection state, routed conversation, and associated work.
Recommended flow

Every conversation points to a decision

Flow helps separate receiving, understanding, and action.

The behavior depends on the configured channels and processes.

  1. 01

    Input connected

    Receive conversations on channels configured for your organization.

  2. 02

    Shared context

    Keep the team aligned on demand before forwarding.

  3. 03

    Next action

    Take the need for execution according to the defined process.

Diagnosis

Bring a real path to your service

Map how demand arrives, who takes over and where context tends to get lost.

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