Omnichannel service
Conversations stay accessible to the people moving work forward
Bring Chat and WhatsApp into a shared inbox. Continue every conversation with its history and next steps at hand.
Explore Omnichannel serviceThe product
Connected work. More time for your team.
Bring customers, conversations, files, and projects together. Automate repetitive tasks and connect your AI assistant to find information and take authorized actions.
Capabilities
Start with the work that needs to flow
Use only the surfaces that suit your process and connect new steps as the operation matures.
Connected projects
The same work, viewed the way each stage requires
Plan and track tasks in Kanban, list, calendar or Gantt, keeping comments and attachments along with the execution.
Explore Connected projectsOperational automation
Clear flows for work that shouldn't depend on manual handoff
Automate routines and build conversational journeys so each request moves forward without manual handoffs.
Explore Operational automationOperational analytics
Indicators grounded in the operation you record
Read qualified operational metrics without treating historical observation as a guarantee of results.
Explore Operational analyticsWork architecture
Connect what comes in, what happens and what needs to be tracked
The platform organizes the path between a demand, the team’s work, and operational follow-up.
- EntryStatus: complete
- WorkStatus: current
- Follow-upStatus: pending
Agents connected to operations
Explore Omniaseo ConnectYour AI, connected to the work.
Connect your AI assistant to find information, prepare tasks, and take action in Omniaseo. You choose its access and stay in control of approvals.